Privacy Policy for Hester Psychology Pty Ltd (via www.hesterpsychology.com.au)

1. Introduction

At Hester Psychology (“we”, “us”, or “our”), we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and protect personal information through our website, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the standards set by the Australian Health Practitioner Regulation Authority (AHPRA).

2. What Personal Information Do We Collect?

The personal information we collect through our website may include:

  • Your name
  • Email address
  • Phone number (if provided)
  • Information submitted through our contact form
  • Information collected via cookies or analytics tools (see below for details)

3. Why Do We Collect Personal Information?

We collect this information for the following purposes:

  • Responding to your enquiries
  • Providing information about our services
  • Monitoring and improving website performance via analytics tools
  • Managing administrative communications related to your enquiry

4. Embedded Links to Other Websites

Our website may contain links to third-party websites, such as resources or external services. These external sites are not operated by us, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any linked websites to understand how your personal information is handled by those third parties.

5. Analytics and Cookies

We may use website analytics services, such as Google Analytics, to collect information about your use of our website. This includes details like:

  • Pages visited
  • Time spent on our site
  • Traffic source
  • Your device type and browser information

These analytics tools use cookies—small data files stored on your device—to track and analyze website traffic and user behavior. The information collected through cookies is anonymous and does not personally identify you. However, it helps us understand how our website is used, enabling us to improve functionality and user experience.

Opting Out of Analytics: If you wish to opt out of website tracking by Google Analytics, you can disable cookies in your browser settings or install a browser add-on provided by Google (Google Analytics Opt-out).

6. How Do We Use and Disclose Your Personal Information?

The information you provide is used solely for the purposes for which it was collected. We may disclose your personal information if required by law or with your explicit consent. We will not share your personal information with third parties unless necessary for those purposes or permitted by law.

7. Data Storage and Security

We take all reasonable steps to protect the personal information submitted through our website and stored in our systems. This includes implementing security measures to protect against unauthorized access, disclosure, or loss. Personal information is stored securely in electronic formats.

8. Access to Your Information

You have the right to request access to or corrections of the personal information we hold about you. To request access or make changes, please contact us via email at admin@hesterpsychology.com.au.

9. Complaints

If you have concerns about how your personal information has been managed, please contact us. We take privacy seriously and will address your concerns promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For any questions about this privacy policy or how we handle your personal information, please contact us at:

Hester Psychology Pty Ltd
ABN: 86 643 556 503
Phone: 0484 351 924

Effective Date: October 2024